XCy will maintain your everyday IT operations and we help you with planning the expansion of your IT infrastructure. We pride ourselves on our approach, skills and knowledge which have evolved from working on diverse projects including mining, resources and remote locations. Our staff enjoy a challenge, whether it be integrating equipment from different suppliers or optimizing networks for reliability and throughput. Our services include management and monitoring of servers, networks, communication links, desktops, laptops, printers, smartphones, tablets, software and cloud services.
Our mobile technicians provide on-site services to metro, remote and overseas locations. They are experienced and certified to work in production, mining and resources environments. We augment our service with an experienced helpdesk staffed by local professionals providing 24 x 7 support. We understand the importance of business continuity and will provide continuous remote monitoring and rapid response to issues. Outsourcing IT services makes sense for businesses who want to respond to rapid technological change and maximise flexibility.
We understand companies value transparency so XCy provide comprehensive budgets, quotations and reports to accompany all our work. You will be assigned a dedicated Account Manager and technical team so you know who you are dealing with. We have developed trusted partnerships with our suppliers and together will deliver your business IT solution ranging from device and user account management, file server and database management, secure storage, cyber security, remote access or disaster recovery. Our customers trust us to remotely manage their systems across this great state and beyond.
A Managed Services Agreement (MSA) is suited to medium and large businesses who want to outsource all or part of their IT functions. This provides the financial certainty of a fixed fee service with the security of knowing your valuable IT assets are managed and monitored by industry professionals. Full IT responsibility and exclusive administrative control is assumed by XCy so your staff can focus upon strategic issues. You will receive a dedicated account manager and a technical team will be assigned to build a consultative and trusting relationship.
A Casual Service Agreement (CSA) provides IT services and support with commercial and operational flexibility. Suitable for small and medium businesses seeking to outsource their IT functions on an as required basis. We offer both fixed term or open-ended agreements which include a dedicated account manager. The plan allows for flexible provision of services on an as-needed basis or to assume control of certain parts of the network. A dedicated account manager and technical team will maintain a high level of support and familiarity with your staff.
A Block Hours Agreement (BHA) and Prepaid Fee Agreement (PFA) provides IT services with an agreed cost or hours budget. These are great for small and medium businesses who are considering IT outsourcing for the first time, transitioning away from a self managed support arrangement or want assistance with specialised infrastructure. These agreements are a great way to limit costs and commercial commitment on a month by month basis. You will receive regular reporting of hours used and remaining credit balance.